Email Client App

UX/UI Design

Overview

What Is This All About?

ACMEmail offers all relevant mail features such as inbox, folders, filters, signatures, spam filters, keyboard shortcuts – in short, everything you are already familiar with from your everyday communication. Clean ACMEmail design makes communication fast and efficient.

We should use design system and components: ACMEsuite design system. The design rationale is explained in those steps.

We will use the same layout Zimbra is using (3 columns), but with improved design – Google material design.

Deliverables should be in mobile, tablet and desktop mockups, created for Windows, MacOS, Linux, iOS, Android, that will be shared with developers.

Features:

  • Inbox
  • Folders
  • Filters
  • Color tags
  • Keyboard Shortcuts
  • Sending emails
  • Drag & drop attachments
  • Integration with ACME suite…

Problem Statement

Why Was This Necessary?

At this stage, we had a design system in place. We needed to create the application based on a design system and components that we previously created. We got this mandate from the founders. I met with the Founders, they explained the requests for the features and how they should work. We will use Zimbra (open source applications for email, contacts management, calendar, tasks and files management.) as a base.“We want to develop an email application that is open source and feature-rich for organizations. Zimbra like app, but better design, with keeping the same features.”

Competitors:

  • Zimbra email
  • Gmail
  • Yahoo! mail
  • Outlook
  • Thunderbird…
Brainstorming, mind map

Users & Audience​

Who Was This For?

This suite is intended for:

  • Enterprise companies
  • Religious organizations
  • Sport organizations
  • Healthcare organizations
  • NGOs
  • Public services

In this phase I’ve been analyzing the information I’ve been gathered through the workshop, did competitive analysis.

In this stage we have expanded on features, functions and other elements.

User story:

Christina Woo need an app that will help her communicate securely within his ACME company. ACME is handling sensitive data, and the security is a MUST.

Christina want the email app that will have all the features email apps have, with user friendly UI… Mobile+Desktop

User persona

Roles & Responsibilities​

Who Did What?

There were about 11 dedicated members in the ACMEmail team (developers, marketing, QA, designers and more).

I was the only designer at the time in team, and I have to wear all the different UX hats.

The collaboration between us was through daily meetings, video calls, screensharing and more.

Scope & Constraints

What Did I Have To Work With?

Scope for this project was:

  • Create the wireframes based on the workshop/meeting
  • Iterate until finally approved
  • Create low res mockups based on wireframes
  • Iterated until finally approved
  • Create low res prototype with interactions
  • Iterated until finally approved
  • Create final High res designs
  • Iterated until finally approved
  • Share the mockups with developers via Zeplin
  • After final designs are completed, do the design review of the implemented app on developers’ server
  • Create tickets for developers for UI fixes and iterate

We have been using agile methodology, so daily stand-ups every day, sprints every 2 weeks…

Sometimes we had the problems with some of the features, because the developers had been using the open source software that was somewhat limited and therefore we had to find workarounds for those cases.

Process & What I Did​

What Did I Actually Do?

Workflow

This app is feature rich and we have to approach in a systematic way. Project managers created the roadmaps and assigned the tasks to the respective designer or developer. And since it is a large application, we have been adding features along the way. The new features have been added over time.

Wireframes

I started to brainstorm. Next step is to create wireframes. This app is very big, and there are a lot of wireframes, but I will show only some of them here on this screen.

We have been using mobile-first approach to create mockups because the users will mostly use it on mobile phones.

Here are some wireframes both for mobile and desktop.

Wireframes

Low Res Mockups And Prototype

Next step is to create quick low fidelity mockups and prototype. I’ve created low fidelity mockups and added the interactions between them. I used Adobe XD, to do so, because XD have better prototyping system than Sketch where we have been creating the high res mockups.

After thorough testing/prototype iterations we will get the clear idea which solution are most suitable for the specific case.

We’ve create clickable low-fi mockups to show the flow, screens, relations…

We have included more people to get the feedback and ideas what would work best.

I did a number of revisions until the founders and the board were completely satisfied. It was ready for creation of final mockups.

Prototype phase is the place when I created quick mockups and test the ideas quickly.

User story example:

  1. Christina want to send an email message and a file to his colleague Mike.
  2. She opens the app and click “+” button, compose new email screen appears
  3. She write all the content, add him as recipient and attach the documents
  4. She sends him an email.
  5. Mike receives the email.
User Journey

High Fidelity Mockups

Final step in the design process is High fidelity mockups. We used the components, design system, and styleguide to create the final mockups.

Final Design Review

The mockups are shared with developers via Zeplin, and I created tickets with user stories and detailed explanations of what needed to be done for each feature.

After the developers implemented the designs as per mockups and QA tested the functionality, we ran a designer’s review as well. There were several rounds of iterations until everything was properly implemented.

After design review the app was pushed to live server and the apps for various platforms were created.

Zeplin Screenshot

Software And Tools

  • Sketch – for creating the components.
  • Zeplin – collaboration tools with developers.
  • ACMEtalk – chats and video calls (app form this software suite).
  • ACMEproject – project management system (app form this software suite).
  • Google docs – document collaboration.
  • Storybook – I didn’t work on it as a designer, but developers did.

Takeaways

How Did Things Turn Out?

The work on ACMEmail was ongoing. We’ve been always updating designs and functionalities, adding new features, this project took about 1 year with breaks.

It’s been interesting to design and create that app that we use on a daily basis. That way, we as a team, could get in-depth user experience, as well as the bugs and things that could be improved.

Once application is pushed on dev server I have done design review, and after few iterations I approved it. The app was pushed to live server, and the apps for various platforms are created.

I’ve expanded my Adobe XD skills even more, and created additional components that are related to ACMEmail.

Founders were very happy with the results.

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